Behaviour Based Interviewing Course Singapore, Competency Based Interview Course, Interview skills training Singapore, Behavioral Event Interviews Hong Kong, Malaysia, Asia

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Behavior Based Interviewing Course


	The interview is a common tool for employee selection. However, many interviewers have never been trained and it has long been recognized that there is little intra- and inter-rater reliability (consistency) where traditional non-structured interviews are utilized. This one-day workshop provides busy recruitment agency staff, human resource managers/professionals, selection panels and line management with tools for increasing the objectivity and standardization of interviews. Delegates are taken through the whole process outlined below at an introductory level. During the course, the facilitator will present an option to reconvene at a future date for a second day of deeper learning. This course is extremely practical. Delegates learn by doing!

Behavior Interviewing

Behavior-Based Interviewing is a very reliable and valid candidate selection technique based on the work of Professor Tom Janz, of the University of Calgary. While we all may say that past behavior is the best indicator of future behavior, we don’t act as if we believe this when we are interviewing candidates—often because we aren’t certain how to ask questions that will tell us about past performance.

The workshop concentrates on the pre-interview preparation, developing questions and their value, the interview techniques that get specific, behavior-based examples of past performance, and the strategies that follow through on this process.

Join PsyAsia's Behavior-based Interviewing Skills course and let our organizational psychologists show you how to receive a maximum return on your course investment by way of more successful hires

Course Length

As noted above, our public course is one day in length. In-house courses may be one or two full days as necessary, extra full and half days may be added where there is a requirement to spend more time learning Job Analysis or practicing and assessing Competency-based Interviewing.

Aims & Objectives

At the conclusion of this program, participants will be expected to:

Have a process for creating competency requirements for any given position
Understand why behavioral interviews are two to five times more accurate than traditional interviews.
Identify and apply the principles of behavior-based interviews, and performance-based selection methods.
Create behavior-based interview questions
Enhance professional interviewing skills with effective communication strategies and behavioral interviews techniques
Role play and practice using behavioral interviewing skills
Develop a reliable, valid and defensible rating/scoring and evaluation process
Complete the process through testing and reference checking

Behavior-based Interviewing Training Course Outline

Introductions/Objectives/Agenda
Pre-assignment discussion

The Importance of Hiring the Right People
The cost of hiring errors

Why Behavioral Interviewing?
From the applicant’s point of view
From a team leader/manager’s point of view
From a human resource perspective
What the research tells us about better interviewing

Before the Interview
Conduct a Job Analysis
Recognize critical incidents
Identify competencies and performance dimensions
Develop job descriptions
Prepare neutral job applications

Forming the Interview Questions
Writing the questions
Developing the response you are looking for
Developing rating scales
Making ratings reliable (consistent)

Developing an Interview Format
Develop rapport
Structure the interview process
Gather predictive information
Sell your organization
Gain a commitment
Conclude the interview

Ethical and legal issues

Interviewing Techniques
Create a comfortable atmosphere
Ask open questions and probe answers
Use active listening skills
Pause, clarify, summarize
Record applicant responses

Interviewer Errors to Watch Out for
Leniency/stringency
Error of central tendency
Halo/horns effect
Talking too much

Rating Interviews
Rating errors and how to avoid them
Valuing and scoring candidate responses

Testing
Using psychometric test results in the interview
Using other test results

Reference Checks
Checking the validity of candidate claims

Conduct Practice Interviews

Final Review
Wrap-up and Evaluations

In-house or Public Course?

This course can be run in any location as an in-house course. This is particularly useful for clients who may wish to gear the training modules towards their current organizational practice, objectives and core competencies. PsyAsia's psychologists are able to make customizations to the course content for a nominal additional fee. This fee includes a company visit to ascertain recruitment and selection practices first-hand. Alternatively, our public course offers a foundation and practice for the competent use of the interview as a decision-making tool within recruitment, selection and development.

Facilitator Information

Our Behavior Based Interviewing Skills training course is facilitated by experienced, registered, multicultural organizational psychologists who hold full registration with professional bodies and undertake compulsory continuous professional development each year of their career.

DAY TWO?

Based on feedback from previous delegates, this course is now a one-day rather than two-day course. All elements are covered and there is much practical application. For those who wish to delve deeper into behavioral interviewing, the facilitator will discuss a Day Two option during the course. Day Two is available at subsequent date (agreed during or soon after the course) and additional fee to those who have attended Day One and wish to add more to their understanding and experience of Behavioral Interviewing.

Syllabus Change Note:
Prior to every course that we run, it is our policy to consult the worldwide literature and practice databases to ensure that we teach the most up-to-date content. For this reason, our syllabus is subject to change. However, you can of course rest assured that we do not bring you a static course, rather a course that evolves with the Asian and international business and human resource management environments.

ABOUT PSYASIA INTERNATIONAL
Our registered organisational psychologists offer Psychometric Testing, Aptitude Tests, Personality Assessments (including the Saville Wave®, Apollo Profile and Identity Self-Perception Questionnaire), Psychometric Training including BPS Level A and B Certificates in Asia, Human Resource Training Courses and Human Resource Consultancy. We operate worldwide but with greater focus on Singapore, Hong Kong, Malaysia, China, Australia, Dubai, UAE, Qatar, India and UK. More information about PsyAsia here.

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Please select a location from the drop-down below to view the next scheduled dates and fee for the course Behavior Based Interviewing. All fees include GST/VAT where applicable. Fees shown below are discounted for payment within 14 days. Please add 10% for 30 day terms. Please subtract any current promotional discounts from the fees below.

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Course factsheet

Please join our mailing list to be kept informed. We also offer In-house courses. If you are interested in any course being conducted In-house, please fill the quotation form (see below).

If you would like to consider running this or any PsyAsia International course at your company for a group of people, please contact us for a quotation.

QUOTATION FORM

Very useful for the HR professional to increase the overall standard of new hires.
Daniel Bourne
Manager, Recruitment & Staff Development
RMIT International University, Vietnam

A very engaging and hands-on course
Crystal Yang
Senior executive
Civil Service College, Singapore

I like that sufficient time was given for practice session
Cheong Wai Yee
Manager, HR
Civil Service College, Singapore

Provides a good structured approach.
Yeo Seow Leng
Resource Manager
NCS (a member of the Singtel Group)

This is a practical course all managers should attend to ensure hiring the right people for the right position for a longer period of time.
Nita Ryarti
Partnerships Manager
Rare (Indonesia)

A very interactive and insightful workshop focussing on a lot of practical learning. Delivery effective and pleasant. This workshop is a must for HR practitioners who are involved in Recruitment & Selection
Raji Arun
AVP-HR
HSBC Singapore

The course is worth attending for HR & Consultant!!
Septalina M
Consultant
PPM Management, Indonesia

I learnt about being structured in my interview sessions. Am intending to read through the manual and devise behavior based questions for my future interviews.
Loh Ley Ley
Senior Manager
IE Singapore

Good, structured way to prepare for interviews.
La Yei Fung
Assistant Director
IE Singapore

Very practical. Useful in ensuring validity for selecting the right candidate.
Siti
IE Singapore

Great introduction to an objective way of conducting interviews.
Gurmeet Singh
Senior Manager
IE Singapore

The course teaches us to qualify our criterion evaluations to be more scientific
Lam
Associate Director
IE Singapore

Very useful to learn how to ask questions that predict future behaviour of candidate.
Lester Lu
Manager
IE Singapore

The course highlighted the importance of interviews and how we could better structure the interviews.
Anonymous
Manager
IE Singapore

The course provided an overview of items and behavioural tendencies/biases to look for during interviews.
Anonymous
Manager
IE Singapore

Insightful and may change the way I interview candidates
Anonymous
Manager
IE Singapore

More systematic approach to selecting and finding the right candidate
Audrey Tan
Senior Manager
IE Singapore

The course is useful for new and current staff to understand their MOs well enough to perform the job well
Lee Puay Min
Senior Manager
IE Singapore

Applicable techniques useful for my work
Sarah Ley
Centre Director Beijing
IE Singapore

Great reminder of the essence of an interview.
Dean Tan
Centre Director Dubai
IE Singapore

Good course to start pointing interviewers in the right direction.
Edward Ho
Manager
IE Singapore

Good overview of fact-based interviewing techniques.
Anonymous
IE Singapore

I now understand that when I ask a question I need to consider the expected answer and to score on the basis of that.
Sun Tian
Field Support Manager
Xyratex

Attend the course before carrying on with the interview!
Chor Ban Huat
Field Service Manager
Xyratex

Very fruitful and thoughtful course to attend.
Shee Icah Seng
Mechanical Engineer Manager
Xyratex

I learnt important steps and processes in an interview.
Lau Tong Hing
Software Manager
Xyratex

Interesting and informative - good sets of methodology for interviewing.
Ho Teng Mee
Director Technology & Design
Xyratex

It helps in providing a consistent rating.
Joseph Goh
Senior Director
Xyratex

Good practical examples were given to demonstrate principles
Anonymous
Senior Manager
IE Singapore

Good introduction to BBI
Julia Koh
Resourcing Manager
Neptune Orient Lines

This is definately a course to attend to know about the behavior-based interview. Good for beginner.
Tan Say Pooi
HRDF Consultant
HRDF Malaysia

It is a new knowledge in interview skill that company needs to practice. Very worth attending.
Kinn
Executive
HRDF Malaysia

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